• Managers usually dedicate a significant amount of time and resources on creating an effective onboarding experience, while neglecting the process of members leaving.
• The truth is the off-boarding experience is just as important
• Those members who leave with a positive experience are more likely to recommend your community and possibly rejoin in the future.
• The off-boarding experience also provides an opportunity to receive honest feedback and understand why your members are leaving, whether it is due to reasons within or outside of your control.

<aside> 📢 Off-boarding Template #1

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👋 Goodbye, [Name]! We're sorry to see you go.

Thank you for being a part of our community.🤝 We hope you had a great experience with us.

We would really appreciate your feedback to better understand the reasons for your departure,⚖️ and to help us make changes and improvements to provide the best possible experience for each member.📈

Please let us know if there's anything we can do to make your departure easier.😊

We wish you all the best for your future endeavors.🙏

<aside> 📢 Off-boarding Template #2

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👋 We’re sorry to see you go [Name]

Although we try our best to provide the best possible experience for each of our members, we understand that sometimes people have their reasons for leaving 🙏.

🤝 We hope you had a great experience with us, and we hope you know we have truly valued your contributions to this community 🌐.